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    Registration Cancellation Policy

    If CapGrow postpones or cancels a course, participants may choose to attend the rescheduled session or withdraw their registration, NO PAYMENT will be required in such cases. If participants need to cancel the registration, an official written notice is required. (1) If the notice is received by CapGrow at least 4 weeks before the course start date, the cancellation is free and NO PAYMENT will be required. (2) If written notice is received between 2 to 4 weeks before the course start date, participants are encouraged to nominate a replacement. If no replacement is provided, full payment as per the invoice will be required. A credit voucher will then be issued for the net amount received, after deducting a USD200 administration fee. (3) If the notice is received within 2 weeks before the course start date, participants are encouraged to nominate a replacement. If no replacement is provided, full payment as per the invoice will be required. A credit voucher will then be issued for the net amount received, after deducting a USD200 administrative fee and 20% of the total billed for other non-recoverable costs.

    All credit vouchers issued by CapGrow are from the date of issue and may be used for any future CapGrow course valid for 12 months from the date of issue.

    CapGrow reserves the right to substitute trainers, cancel, or reschedule courses under circumstances beyond management’s control, including but not limited to acts of God, governments regulations, war, civil commotion, embargo, insurrection, or industrial action. CapGrow is not responsible for airfare, accommodation, or other costs incurred by participants, nor for any loss or damage resulting from course changes or cancellations. The constructions, validity, and performance of this agreement shall be governed by the laws of Singapore.

    DISCLAIMER: Trainers and topics were correct at the time of publication. However, due to unforeseen circumstances, CapGrow reserves the right to make substitutions, alterations, or cancellations to any part of its published programme as necessary.

    These data protection and privacy policy outline the rules and regulations for the use of Capgrow Pte Ltd’s business.

    Key Terms

    We, us, our, CapGorwCapGrow Pte Ltd
    Personal Information

    Any information relating to an identified or identifiable natural person.

    An ‘identifiable natural person’ is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

    Special category Personal Information

    Personal Information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership

    genetic and biometric data; and

    data concerning health, sex life or sexual orientation

    Collection of Personal Data
    We collect personal data from clients, customers, business contacts, partners, personnel, contractors and other individuals. Such personal data may be provided to us in forms filled out by individuals, face to face meetings, email messages, telephone conversations, through our websites or provided by third parties. If any individuals contact us, we may keep a record of that contact.

    We collect these personal data when it is necessary for business purposes or to meet the purposes for which the individuals have submitted the information.

    We will only collect, hold, process, use, communicate and/or disclose such personal data, in accordance with this policy. If any party is acting as an intermediary or otherwise on behalf of a third party individual or supplying us with information regarding a third party individual (such as a friend, a colleague, an employee etc), such intermediary party undertakes that you are an authorised representative or agent of such third party individual and that you have obtained all necessary consents from such third party individual to the collection, processing, use and disclosure by us of their personal data. Because we are collecting the third party individual’s data from you, you undertake to make the third party individual aware of all matters listed in this policy preferably by distributing a copy of this policy to them or by referring them to our website.


    Use of Personal Data
    We use personal data for the following purposes:

    • to provide our services
    • to respond to the individual’s request or for the purposes for which it was provided to us as stated at the time of the collection (or as is obvious from the context of collection)
    • to maintain contact with clients and other contacts
    • to keep clients and other contacts informed of the services we offer, industry developments,  service offerings, seminars and other events we are holding, that may be of interest to them
    • for general management and reporting purposes, such as invoicing and account management
    • for recruitment purposes
    • for purposes related to the employment of our personnel and providing internal services to our personnel
      all other purposes related to our business.

    Any individual may choose to unsubscribe from mailing lists, registrations, or elect not to receive further marketing information from us by contacting us through info@capgrow.com.sg, or if we have contacted such individual by email, such individual may use the unsubscribe function in that email to notify us. Such requests will be processed within 28 days.


    Disclosure of Personal Data to Third Parties
    We do not disclose personal data to third parties except when required by law, when we have the individual’s consent or deemed consent or in cases where we have engaged third parties such as data intermediaries or subcontractors specifically to assist with our firm’s activities.  Any such third parties whom we engage will be bound contractually to keep all information confidential.

    We may disclose personal data to other member firms in the CapGrow network of firms, where it is necessary (i) to meet the purpose for which such individual has submitted the information; or (ii) to enable such individual to be provided with information at a later date which may be of relevance and interest to such individual based on the nature and purpose of such individual’s voluntary requests.  We may also transfer all data in our possession to a successor-in-interest to our business or assets.


    Access to and Correction of Personal Data
    Upon request, we will provide the individual with access to their personal data or other appropriate information on their personal data in accordance with the requirements of the PDPA.

    Upon request, we will correct an error or omission in the individual’s personal data that is in our possession or control in accordance with the requirements of the PDPA.

    We may charge for a request for access in accordance with the requirements of the PDPA.


    Withdrawal of Consent
    Upon reasonable notice being given by an individual of his withdrawal of any consent given or deemed to have been given in respect of our collection, use or disclosure of his personal data, we will inform the individual of the likely consequences of withdrawing his consent. We will cease (and cause any of our data intermediaries and agents to cease) collecting, using or disclosing the personal data unless it is required or authorised under applicable laws.


    Accuracy of Personal Data
    We will make a reasonable effort to ensure that personal data collected by us or on our behalf is accurate and complete.


    Security and Protection of Personal Data
    We have implemented generally accepted standards of technology and operational security to protect the personal data in our possession or under our control and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. All CapGrow personnel follow a network-wide security policy. Only authorised CapGrow personnel are provided access to personally identifiable information and these personnel have agreed to ensure confidentiality of this information. CapGrow’s policy is to use secure socket layer technology for the protection of credit card information submitted through web forms. This policy is also required for any fulfilment agents of CapGrow.


    Retention of Personal Data
    We will cease to retain personal data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes.


    Transfer of Personal Data outside of Singapore
    We will ensure that any transfers of personal data to a territory outside of Singapore will be in accordance with the PDPA so as to ensure a standard of protection to personal data so transferred that is comparable to the protection under the PDPA.


    Contact Information
    If you have any queries regarding any of our data protection and privacy policy, please contact us at info@capgrow.com.sg

     
     
     
     
     

    Our Commitment

    At CapGrow, we deliver world-class event experiences built on trust, professionalism, and uncompromised integrity. We adopt a strict zero-tolerance approach to all forms of bribery and corruption across our headquarters in Singapore, our regional office in Malaysia, and all global operations.

    We conduct our business ethically and transparently. Our practices strictly align with:

    • The Singapore Prevention of Corruption Act (PCA)

    • Section 17A of the Malaysian Anti-Corruption Commission (MACC) Act

    • All applicable local anti-corruption laws

    Core Expectations

    Our anti-corruption standards apply globally. We hold our internal team and external partners to the same high ethical standards.

    StakeholderStandard of Conduct
    EmployeesDirectors, staff, and contractors must uphold our zero-tolerance mandate. Offering, giving, requesting, or accepting bribes is strictly prohibited.
    Vendors & VenuesProcurement and venue bookings are based purely on merit, price, and quality. Kickbacks and back-door deals are strictly prohibited.
    ClientsWe compete fairly based on expertise and delivery standards. We do not offer improper incentives to influence procurement decisions.
    Trainers & ExpertsWe expect complete professional objectivity. Remuneration must reflect fair market value; no unofficial side-payments are permitted.
    SponsorsAll sponsorships must be transparent and legally documented. We reject any arrangements that act as a cover for bribery.

    Key Pillars of Our Policy

    Zero Bribery

    No one acting on our behalf or working for us may offer, give, solicit, or receive bribes.

    Regulated Gifts & Hospitality

    We do not accept or provide lavish gifts, entertainment, or travel. All tokens must be proportionate, transparent, and intended for legitimate relationship-building.

    No Facilitation Payments

    We do not make “grease payments” to expedite routine operational processes, such as securing local event permits or venue licensing approvals.

    Strict Due Diligence

    We conduct rigorous background and integrity screenings on all business partners before entering into any contractual relationship.

    Contact Us

    If you have concerns regarding our anti-corruption practices or wish to report a potential violation, please contact our compliance team at info@capgrow.com.sg.

    Our Commitment

    At CapGrow, we believe that exceptional event experiences can only be achieved when built on a foundation of safety. We are fully committed to protecting the health and safety of our employees, stakeholders, and the communities where we operate.

    We pursue a “Zero Harm” target across our headquarters in Singapore, our regional office in Malaysia, and all live event venues. Our operations strictly comply with:

    • The Singapore Workplace Safety and Health (WSH) Act

    • The Malaysian Occupational Safety and Health Act (OSHA)

    • All relevant local environmental and safety regulations

    Shared Responsibility

    We view health, safety, and environmental protection as a collective duty. We hold everyone in our ecosystem to the highest standards.

    StakeholderStandard of Conduct
    Employees & CrewSafety protocols are non-negotiable. No task should ever compromise safety for speed, cost-cutting, or client demands.
    Vendors & ContractorsAll technical partners (AV, Staging, Rigging) must submit RA/HIRARC documents prior to site access and provide certified, safe equipment.
    Clients & SponsorsWe collaborate on designs for crowd control, event flow, and emergency evacuation to ensure the safety of your guests and VIPs.
    Trainers & SpeakersWe ensure all stage, presentation, and backstage environments meet rigorous structural and safety baselines.

    Key Pillars of Our HSE Policy

    Risk Assessment First

    We proactively identify and mitigate hazards—including working at heights, electrical risks, heavy lifting, and crowd management—prior to every single event setup.

    Environmental Responsibility

    We actively reduce our environmental footprint by minimizing waste, promoting recycling, optimizing energy consumption, and encouraging the use of eco-friendly materials.

    Emergency Preparedness

    Every event we manage operates under a site-specific emergency response plan, detailing clear evacuation routes, first-aid deployment, and crisis communication protocols.

    Stop Work Authority

    We explicitly empower every employee, vendor, and crew member with the authority to halt operations immediately if they observe an imminent hazard or unsafe condition.

    Our Promise

    Safety is at the core of our operations at CapGrow. By adhering to these principles, we ensure that every event is a success, not just in its execution, but in the well-being of everyone involved.

    For any questions regarding our safety protocols or to request our site-specific safety documentation, please contact our HSE Coordination Team at info@capgrow.com.sg.

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